Guarantees & made

Are you not satisfied with your order? No problem, you have the opportunity to return it and ask for a refund.
The right of withdrawal allows you to return the item purchased within 14 working days from the date of delivery of the package.
The return is free, but the cost of the collection of goods (i.e. the return shipment) is always borne by the buyer.
Remember that it is essential to contact Rikitoys before returning the goods and wait for the return authorization.
We cannot accept returns without our prior authorization.
The returned products must be new, never used, not damaged, with intact labels and as far as possible in the original packaging, only if these conditions are verified can you be entitled to a refund, otherwise it will not be possible to obtain it. With Rikitoys you will be satisfied or reimbursed in compliance with the right of withdrawal (Legislative Decree 206/05) and you will have no risk of not receiving refund for authorized return, new products, not used and not damaged!

What is the return procedure?

1. Write an e-mail to info@rikitoys.co Specifying: the order number, the purchased products you want to make and the reason for the return (defective goods for example) and any detail photos. You can specify subsequently if you prefer to receive a gift voucher (without expiry) or be reimbursed.
2. Rikitoys customer service will send you an authorization e-mail to the return with the specifications.
3. Enter the product in its original packaging including tags, labels, instruction leaflets etc ... and put everything in a box. Make sure the packaging is suitably sealed and carefully protects its content.
4. Choose a courier to your liking or the postal service, but it is essential that the package has traceability. In fact, in the event, we do not receive the goods, there will be no reimbursement.
5. When the return arrives at our warehouse we will make a verification that the returned products are new, never used, not damaged, with intact labels and as far as possible in the original packaging. If the goods arrives damaged due to an unwilling and protective packaging, there will be no reimbursement.
6. Within 7 working days of receiving the return we will send you an e-mail to confirm the reception including a refund notification or attaching the gift coupon code.
   
   ATTENTION: please bring particular care in treating the purchased items, in fact we can reimburse new items (unused) and that have been treated with particular care and do not present alterations such as:
   • Lack or alteration of the packaging and the original packaging
   • Removal of cards
   • Changes or interventions of any kind in the article
   • Alteration of various kinds
   • damage of various types
   For products packaged in boxes, please be careful in opening the package so as not to ruin it.
   For any questions relating to replacements and returns do not hesitate to contact our customer service through our online form By clicking here 
7. What happens if it were not possible to escape my order?

In the event of any impossibility to escape the order in a partial or total way, you will be notified by e-mail to take further agreements, always with the possibility of requesting the partial or total cancellation of the order.

If on this page you have not found the answers to your questions, you can write an e-mail through our online form By clicking here .